Refund Policy

Last Updated: September 30, 2025

We strive to provide a fair and transparent refund process. Please read our policy carefully.

Full Refunds are issued under the following conditions:

• Operator Cancellation: If the boat operator cancels the trip due to unsafe weather conditions, mechanical failure, or other unforeseen circumstances.
• Customer Cancellation: If you cancel your booking in accordance with our Cancellation Policy (e.g., more than 48 hours before the scheduled trip).

Partial or No Refunds:

• Cancellations made outside of the timeframe specified in our Cancellation Policy are not eligible for a refund.
• No-Shows: If you do not show up for your scheduled booking, you will not be eligible for a refund.
• Early Termination: If the trip is terminated early due to a violation of our Safety Rules by you or your party, no refund will be issued.

Processing Refunds:

All refunds will be processed back to the original method of payment within 5-7 business days. If you have any questions about your eligibility for a refund, please contact us at [Contact Email].