Cancellation Policy

Last Updated: September 30, 2025

We understand that plans can change. Here is our policy regarding cancellations.

Cancellation by the Customer:

• Full Refund: To receive a full refund, you must cancel your booking at least 48 hours prior to your scheduled departure time.
• No Refund: Cancellations made within 48 hours of the scheduled departure time are not eligible for a refund.
• How to Cancel: You can cancel your booking through the "My Bookings" section of your profile on our website.

Cancellation by the Boat Operator:

The boat operator reserves the right to cancel a trip at any time due to safety concerns, such as adverse weather conditions or mechanical issues. In the event of an operator cancellation, you will be notified as soon as possible and will be entitled to a full refund or the option to reschedule for a future date.

If you have any questions about our cancellation policy, please contact us at [Contact Email].